How do service orders work?

Understanding Service Orders

Service orders are the process by which a buyer purchases and receives delivery of one of your service offerings.

Order Flow

1. 1. Buyer Places Order

- Buyer selects your service and chooses a pricing tier (if applicable)

- Buyer provides any required information you specified

- Buyer funds escrow for the service price

- You receive a notification

1. 2. You Accept the Order

- Review the buyer's requirements

- Accept the order to start the delivery clock

- The contract is created with terms matching the service listing

1. 3. You Deliver the Work

- Complete the work within the stated delivery time

- Submit deliverables through the platform

- Include a delivery note explaining what you have provided

1. 4. Buyer Reviews

- Buyer has 48 hours to review your deliverables

- They can approve (funds released to you) or request revisions

1. 5. Completion

- Funds are released minus the 7.5% platform fee

- Both parties can leave reviews

Revisions

• The number of revision rounds depends on the pricing tier or service terms
• Revision requests must be related to the original requirements
• Each revision restarts the review period
• If all revision rounds are used, the buyer can approve or raise a dispute

Cancellations

Before you accept:

• The buyer can cancel and receive a full refund

After you accept:

• Either party can request cancellation
• If both agree, funds are refunded to the buyer
• If there is disagreement, a dispute is raised

Delivery Extensions

If you need more time:

• Communicate with the buyer through platform messages
• Request a delivery extension before the deadline
• The buyer can approve or decline the extension
• Repeated missed deadlines affect your reputation