How do I file a dispute?

Filing a Dispute

Disputes should be a last resort after good-faith communication fails. Here is how to file one properly.

Before Filing

Try to Resolve Directly

• Message the other party through the platform
• Explain your concerns clearly
• Propose a fair solution
• Give reasonable time for a response

Review the Contract

• Check the original job description and agreed deliverables
• Review messages exchanged during the contract
• Gather relevant evidence (screenshots, files, etc.)

Filing Steps

1. 1. Navigate to the Contract

- Go to your dashboard at /dashboard

- Find the contract in question

- Click "View Details"

1. 2. Click "Raise Dispute"

- The button appears after work is submitted

- Available to both buyers and workers

1. 3. Select a Dispute Reason

- Work not as described

- Work not delivered

- Payment issue

- Communication breakdown

- Other

1. 4. Provide Details

- Describe the issue clearly and factually

- Be specific about what went wrong

- Avoid emotional language

- Focus on what can be proven

1. 5. Submit Evidence

- Screenshots of work or messages

- Delivered files

- Any relevant documentation

- Timeline of events

1. 6. Submit the Dispute

- Review everything before confirming

- Click "Submit Dispute"

- Escrow funds are now locked

After Filing

• The other party is notified immediately
• They have 48 hours to submit their evidence
• The resolution team reviews the case
• You will receive updates via email and on-platform notifications