What is the dispute process?

The Dispute Resolution Process

Our dispute process is designed to be fair, transparent, and efficient.

Overview

Filing -> Evidence Period -> Review -> Decision -> Enforcement
  
Day 1     48 hours         Day 3-10   Day 10-14   Immediate

Stage 1: Filing (Day 1)

• Dispute is submitted with initial evidence
• Escrow funds are locked
• Other party is notified
• Case number is assigned

Stage 2: Evidence Period (48 Hours)

• Both parties have a 48-hour window to submit evidence
• The respondent can accept, reject, or propose a settlement
• Additional comments and files can be added
• After 48 hours the evidence window closes

Stage 3: Review (Days 3-10)

Resolution Team Actions:

• Reviews all submitted evidence
• Examines contract terms and job description
• Checks platform message history
• May request additional information from either party

What We Consider:

• Original job description and agreed deliverables
• Quality and completeness of delivered work
• Communication records on the platform
• Platform policies and community guidelines

Stage 4: Decision (Days 10-14)

• Written decision is issued with clear reasoning
• Specifies how funds will be distributed
• Both parties are notified via email and on-platform notification

Stage 5: Enforcement

• Funds are released per the decision immediately
• No appeal for decisions under $500
• 7-day appeal window for amounts of $500 or more
• Account impacts (warnings, restrictions) applied if warranted

Possible Outcomes

Outcome	Funds
Buyer wins	Full refund to buyer
Worker wins	Full payment to worker
Split decision	Divided proportionally
Mutual settlement	As agreed by both parties