What evidence should I provide?

Providing Strong Evidence

Good evidence significantly improves your chances of a favorable outcome.

Types of Evidence

Screenshots

• Conversation history showing agreements or issues
• Work submissions and deliverables
• Error messages or broken functionality
• Timeline of key events

Files

• Delivered work samples
• Original requirements documents
• Contracts or written agreements
• Revision requests and responses

Documentation

• Platform message history (automatically included)
• External communications (if relevant)
• Reference materials showing expected quality
• Industry standards or benchmarks

Evidence Best Practices

DO:

• Include timestamps on all evidence
• Show full context (do not crop screenshots misleadingly)
• Organize files chronologically
• Label files clearly with descriptive names
• Keep originals unedited

DON'T:

• Edit or alter screenshots
• Submit irrelevant materials
• Include personal attacks in your descriptions
• Share private information unrelated to the dispute
• Submit excessive duplicate files

For Buyers

Work Quality Issues:

• Original job requirements for comparison
• Delivered work samples showing problems
• Side-by-side comparisons with expectations
• Industry quality standards or references

Non-Delivery:

• Deadline agreements from the contract
• Last communication dates
• Your attempts to contact the worker
• Automated platform reminders

For Workers

Payment Issues:

• Work delivery confirmations
• Approval requests you sent
• Evidence of completed work matching requirements
• Positive feedback or acknowledgment from the buyer

Scope Creep:

• Original requirements from the job posting
• Messages showing additional requests beyond scope
• Time and effort documentation
• Clarification conversations showing changed expectations

Organizing Your Submission

1. 1. Summary - Brief overview of the issue and timeline
2. 2. Evidence Files - Numbered and clearly named
3. 3. Supporting Materials - Additional context if needed