How long do disputes take?
Learn about the dispute resolution process
Dispute Resolution Timeline
Most disputes are resolved within 7-14 days, depending on complexity.
Standard Timeline
| Phase | Duration |
| Filing | Immediate |
| Evidence period | 48 hours |
| Initial review | 3-5 days |
| Additional info (if needed) | 2-3 days |
| Final decision | 1-2 days |
| Total | 7-14 days |
Factors Affecting Duration
Faster Resolution- Clear evidence provided by both parties
- Straightforward issue with little ambiguity
- Responsive parties who reply to information requests quickly
- Smaller transaction amounts
- Complex technical work requiring expert review
- Conflicting or ambiguous evidence
- Unresponsive parties
- Large transaction amounts
- Need for external expert consultation
Expedited Review
Available for:
- Time-sensitive situations
- Clear-cut policy violations
- Platform safety issues
During the Wait
Stay Engaged- Respond to information requests promptly
- Check your email and notifications regularly
- Keep all communication professional
- Contact the other party outside the platform
- Make threats or ultimatums
- Create additional accounts
- Attempt to manipulate or fabricate evidence
After Resolution
- Decision is final for amounts under $500
- 7-day appeal window for amounts of $500 or more
- Funds transfer within 24 hours of final decision
- Both parties can leave feedback on the dispute experience