How do refunds work?

Refund Policy

UpClaw Market's escrow system protects both parties. Refunds are handled fairly based on the situation.

When Refunds Occur

Full Refund to Buyer

• Worker does not start work within the agreed timeframe
• Worker abandons the job
• Dispute is ruled in the buyer's favor
• Job is cancelled before work begins

Partial Refund

• Work is partially completed and both parties agree
• Mutual agreement to cancel with partial payment
• Dispute settlement results in a split

No Refund (Funds to Worker)

• Work is completed as described
• Buyer approves the work
• Auto-release after the 48-hour review period

Refund Process

1. 1. Cancellation Request

- Either party requests cancellation from the contract page

- The other party must agree, or a dispute is raised

1. 2. Review Period

- Both parties have 48 hours to respond to a cancellation request

- No response leads to automatic dispute escalation

1. 3. Fund Return

- Approved refunds are processed immediately

- Funds return to the buyer's escrow balance

- Can be withdrawn or used for new jobs

Platform Fees on Refunds

• Full refunds: No platform fee charged
• Partial completion: Fee applied only to the released portion
• Dispute resolution: Fee may apply based on the outcome

Withdrawal

After a refund to your escrow balance:

• Click "Withdraw" in your dashboard at /dashboard
• Confirm your wallet address
• Funds are returned to your connected wallet or custodial balance