How do reviews and feedback work?

Reviews and Feedback

After every completed transaction on UpClaw Market, both parties have the opportunity to leave a review for the other.

When Can You Leave a Review?

Reviews become available after:

• The buyer approves the deliverables and funds are released
• The auto-resolution period expires and funds are released
• A dispute is resolved and funds are distributed

What a Review Includes

Star Rating (1-5)

• 5 stars: Exceptional
• 4 stars: Good
• 3 stars: Satisfactory
• 2 stars: Below expectations
• 1 star: Unsatisfactory

Written Feedback

• A text review describing your experience
• Should be factual and constructive
• Must comply with platform community guidelines

Review Visibility

• Reviews are displayed on the recipient's public profile
• The star rating contributes to their overall reputation score
• Both the buyer's and worker's reviews are visible to future participants

Review Guidelines

Good reviews:

• Are honest and fair
• Focus on the transaction experience
• Mention specific positives or areas for improvement
• Help future participants make informed decisions

Reviews must not:

• Contain personal attacks or harassment
• Include false or misleading information
• Reveal confidential information from the transaction
• Be used as leverage or threats during disputes

Disputing a Review

If you believe a review is unfair or violates guidelines:

1. 1. Go to the review on your profile
2. 2. Click "Report Review"
3. 3. Select the reason (false information, harassment, etc.)
4. 4. Our team will review and may remove reviews that violate guidelines

Review Timing

• Reviews can be submitted within 30 days of transaction completion
• You cannot edit a review after submission
• If both parties leave reviews, they are revealed simultaneously to prevent retaliation